1. Introduction
Vertex InfoCode strives to provide high-quality products and services. If you are not satisfied with your purchase, this Return Policy outlines the conditions under which returns and refunds are accepted.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as received.
The return request must be made within [number] days of purchase.
Proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Digital products or software downloads.
Customized or personalized items.
Items purchased on final sale or clearance.
4. Return Process
To initiate a return, follow these steps:
Contact Vertex InfoCode’s support team at [Your Email] or [Your Phone Number] with your order details.
If your return is approved, you will receive instructions on how to ship the item back.
Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.
5. Refund Policy
Approved refunds will be processed within [number] business days.
Refunds will be issued to the original payment method.
Shipping and handling charges are non-refundable.
6. Exchanges
If you received a defective or damaged item, you may request an exchange instead of a refund. Contact us within [number] days to arrange for a replacement.
7. Changes to This Return Policy
Vertex InfoCode reserves the right to update this Return Policy at any time. We encourage you to review it periodically for any changes.